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Return Policy
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Cosmeticville cannot accept returns on used or opened items due to the nature of the products we sell. Sealed items must have the
seal intact. New, unused items may be returned in the original packaging within
14 days of receipt of merchandise. Samples are nonrefundable. Once the return has been received, a refund will be
issued less any shipping charges. All refunds will be credited in the
manner of original payment. Refunds will only be issued to the original
purchaser with receipt and in original packaging.
Package return instructions
The customer is responsible for return shipping costs. We highly recommend that returns are sent insured or with tracking for your protection as Cosmeticville is not responsible for returns lost in transit. The item must be returned in the same packaging or similar. Any items received in a box must be returned in the same way to prevent any damage to the product. Any used items or items damaged during return shipping because of insufficient packaging will be refused.
Return of an item if a coupon or free shipping was used
If a coupon was used on an order and a product is returned, the coupon amount will be deducted from the return if it causes your order total to fall below the minimum requirements to use that coupon. If you received free shipping and your return causes your order total to fall below the minimum order requirements of $40, the actual shipping fee will be deducted from your refund.
Refused/undeliverable addresses
Any package that is refused or returned because of an undeliverable address will have the shipping charge deducted from your refund. Actual shipping charges will be deducted from your refund if the free shipping offer was used and the package was refused or returned to us because of customer error. If a returned package needs to be reshipped because incorrect information was provided, the customer is responsible for paying those fees.
Damages
Please contact us within 48 hours if your order was damaged in shipment. Once we receive the damaged item back, a replacement for the same item will be sent.
Cosmeticville must authorize all returns.
Please review our Return Policy and if your item is eligible for a
return, fill out the form below to request an authorization.
Return Authorization Request
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